Recall a time when you had a bad experience in a medical office or a customer service experience where someone failed to communicate something you needed to do or left you more confused about the next steps. How did that make you feel?
Which of the three steps do you think they could have done a better job doing? Why?
How might poor communication impact your client’s experience and their health?
Narration a video
[Narrator] : Let’s go over the process for effective communication. Ask questions and actively listen. By asking questions, you’ll be able to establish relationships and learn more about others to provide individualized care for your client. Your clients will sense if you are not being genuine or interested in what they have to say, so be mindful of your body language. Building rapport. In order to develop trust, you have to take the time to get to know your clients. Use their name when speaking to them and show interest in learning more about who they are. Communicate with clarity. When working with diverse groups, each client will process information differently. Make sure to speak up and use language that is easily understand. If a client looks confused, they probably are. These are the steps for effective communication.
