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13-12. Draw up a policy statement regarding vacations, sick leave, and paid days off for Carter Cleaning Centers.
13-13. What would you tell Jennifer are the advantages and disadvantages to Carter Cleaning Centers of providing its employees with health, hospitalization, and life insurance programs?
13-14. Would you advise establishing some type of day care center for the Carter Cleaning employees? Why or why not?
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14-18. What would you do if you were Jennifer, and why?
14-19. Should a disciplinary system be established at Carter Cleaning?
14-20. If so, what should it cover? How would you suggest it deal with a situation such as the one with the errant counter people?
14-21. How would you deal with the store manager?
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15-14. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not?
15-15. Based on what you know about the Carter Cleaning Company, outline the steps in what you think would be the ideal grievance process for this company.
15-16. In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure grievances and gripes like this one are expressed and are heard by top management?
